At Ziwa Foods, we aim to provide a smooth and efficient shipping experience for our customers. Please read our shipping policy below to understand how we handle your orders.

1. Processing Time

• All orders are processed within 1-2 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Rates & Delivery

We offer standard shipping options across the country:

• Shipping Charges: Shipping costs are calculated at checkout based on your location and the weight of your order.
• Estimated Delivery Times:
  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-4 business days
  • Delivery times may vary depending on your location.

3. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your order in real-time.

4. Shipping Destinations

We currently ship to addresses within [India/Country]. Unfortunately, we do not ship internationally at this time.

5. Delays and Issues

Occasionally, there may be shipping delays due to unforeseen circumstances (e.g., weather, holidays, courier issues). If your order is delayed, we will notify you as soon as possible.

6. Incorrect Shipping Information

It is the responsibility of the customer to provide accurate shipping details at checkout. Ziwa Foods will not be responsible for any orders shipped to incorrect addresses provided by the customer. If an error is identified, please contact us immediately to correct the address before the order ships.

7. Damaged or Lost Packages

In the rare case that your package arrives damaged or is lost during transit:

• Damaged Orders: Please inspect your package upon arrival. If the item is damaged, contact us within 48 hours of delivery with photos of the damage, and we will assist with a replacement.
• Lost Orders: If your package is marked as delivered but you have not received it, please contact us immediately to investigate the issue.

8. Contact Us

If you have any questions or concerns about your shipping, feel free to contact our customer support team:

Email: info@ziwafoods.com
Phone: +91 8891619535