At Ziwa Foods, we strive to ensure customer satisfaction with every purchase. If you’re not completely happy with your order, our cancellation and refund policy provides you with the flexibility to make adjustments. Please read the details below.

1. Order Cancellation

• Before Shipment:
  • If you wish to cancel your order, you can do so as long as it has not been shipped. Please contact our customer support team immediately with your order details.
  • Once the order is successfully canceled, you will receive a full refund processed to your original payment method.
• After Shipment:
  • If your order has already been shipped, cancellation is not possible. However, you may still return the product after delivery as per our return policy below.

2. Return Policy

If you’re not satisfied with your purchase, you can return the product under the following conditions:

• Return Window: Items can be returned within 7 days from the date of delivery.
• Eligibility:
  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • Perishable items (such as food) cannot be returned unless they arrive damaged or defective.
  • Proof of purchase is required (order confirmation email or invoice).
• How to Return:
  • To initiate a return, please contact our customer support team. We will provide you with the return address and instructions on how to send back the item.
  • You will be responsible for the return shipping costs unless the item is defective or incorrect.

3. Refunds

• Once the Return is Received: After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Refund Process:
  • If approved, the refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.
  • Please note, shipping charges are non-refundable unless the return is due to a defect or mistake on our part.

4. Non-Refundable Items

Certain products are non-refundable, including:

• Items purchased on sale or with a discount.
• Perishable goods like food products (unless damaged or defective).

5. Damaged or Defective Items

If you receive a product that is damaged or defective:

• Please contact us within 48 hours of delivery with photos and details of the issue.
• We will arrange for a replacement or issue a full refund, including any shipping charges.

6. Contact Us

For any questions regarding cancellations, returns, or refunds, please reach out to our support team:

Email: info@ziwafoods.com
Phone: +91 8891619535